Guide to Using Uber in Mexico: Everything You Need to Know

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November 29, 2023
8 min read

The Benefits of Using Uber in Mexico

Planning a trip to Mexico and wondering how to get around? Look no further than Uber. The ride-sharing service that has revolutionized transportation in many parts of the world. The best part is Uber is available in Mexico.

By using Uber, you can avoid the hassles and headaches of navigating an unfamiliar city on your own. You'll have access to safe, reliable transportation at reasonable prices.

A Brief Overview of Uber in Mexico

Uber launched in Mexico City in 2013 and has since expanded its operations to other major cities throughout the country. As of 2020, over 22 million people use Uber across 45 cities in Mexico. With so many users, the service is widely available and easy to use.

Simply download the app, set up your account, and start requesting rides. One of the main advantages of using Uber is that it offers more flexibility than traditional taxis or public transportation options like buses or trains.

With Uber, you can request a ride from anywhere at any time without worrying about schedules or routes. Another benefit is competitive pricing.

While taxi rates are often subject to negotiation and fluctuate based on demand or distance traveled, with Uber you know exactly what you'll pay upfront before even getting into the car. So if you're looking for a convenient way to explore all that Mexico has to offer while avoiding transportation hurdles along the way, consider using Uber for your next journey!

Find your next adventure in Mexico - explore our guide for tips and recommendations on getting around in Mexico!

Getting Started with Uber in Mexico

Downloading the Uber app

Before you can start using the Uber app in Mexico, you will need to download it to your phone. The process is simple and straightforward.

Go to your phone’s app store, search for “Uber,” and download the app. The Uber app is available for both iOS and Android devices.

Setting up your account

Once you have downloaded the Uber app, you’ll need to set up your account. Start by opening the app and following the prompts on your screen. You will be asked to provide information such as your name, email address, and phone number.

You will also be prompted to create a password. It’s important that you enter accurate information when setting up your account, as this information will be used by drivers to identify you when they arrive to pick you up.

Payment options

One of the great things about using Uber in Mexico is that there are multiple payment options available. You can pay using a credit or debit card linked to your account, or use PayPal if it’s available in your area.

Additionally, cash payments are also accepted in many parts of Mexico. If you prefer to pay with cash, simply select this option within the app before requesting a ride.

Keep in mind that if you choose to pay with cash, it’s important that you have enough money on hand at the end of each ride to pay the driver their fare. If not, they may ask that you make payment through another method or leave negative feedback on your rider profile.

Where can you use Uber in Mexico?

You can use uber in Mexico city and beyond. In fact, Uber operates in several major cities in Mexico including Guadalajara, Monterrey, Tijuana, and Cancun. So, if you're traveling to any of these cities, you can also rely on Uber for safe and efficient travel. Just like in Mexico City, Uber has become a popular and reliable transportation option in these cities, offering a convenient way to get around a city.

You can always pull up the app and test a city that you plan to travel to if you can’t figure out if their service is offered. Set up a mock pick-up and see if any drivers are available. Usually there are many drivers available and there is a healthy number of Uber drivers in Mexico.

Can You Use Uber to Pick You Up at the Airport?

In most cities throughout Mexico Uber and official taxis tend to get along. However, there have been issues in some cities, including Cancun, and you may want to check the situation on where you're flying into.

I will say that using the official airport taxis is efficient and I personally use them when arriving in Mexico. I haven't tried but it is possible to get an uber from Mexico City airport.

Safety Tips for Using Uber in Mexico

Using Uber is generally is easy and one of the safest forms of transportation, but it's always important to take precautions when using any rideshare service. Here are some safety tips to keep in mind:

Precautions to take when using the service

First and foremost, always make sure that you're getting into the right car with the right driver. Before entering the vehicle, verify that both the license plate number and driver's name match what you see on your app. Also, check that the driver has a high rating and good reviews from previous passengers.

It's also wise to share your ride details with a friend or family member before you get into an Uber. This way, someone knows where you are and can follow up with you if necessary.

How to verify your driver and car before getting in

To verify your driver and car before getting in an Uber, look for the make and model of the vehicle listed on your app. Then check that the license plate number matches what you see on your phone screen.

You should also confirm that the driver matches their photo shown on your app. And feel free to ask them their name as well—this is a simple but effective way to double-check their identity.

What to do in case of an emergency

In case of an emergency while using Uber in Mexico, use their emergency button feature directly from within the app. This will get you quick access to 911 or other local authorities as needed. If you feel uncomfortable or unsafe during a ride for any reason (such as if a driver is driving recklessly), don't hesitate to end it early by asking them to pull over so that you can safely exit.

Then report any concerns or issues to Uber through their in-app support system. By following these safety tips and taking a few simple precautions, you can use Uber in Mexico confidently and with peace of mind.

Tips for using Uber in Mexico

When ordering an Uber in Mexico, it’s important to exercise normal precautions as you would with any mode of transportation. Always confirm the license plate and driver’s name before getting into the car, check the route and avoid sleeping during the ride. Additionally, be aware of peak times when prices can rise, and use the option to share your trip with a friend for added security.

Uber restrictions and pickup points in certain cities

In some cities and states in Mexico, there are restrictions and limitations for Uber drivers. For example, they may not be able to pick up passengers directly from the airport or from certain hotels and resorts.

In these cases, Uber drivers may ask you to meet at alternate pickup points. It is important to research the Uber situation in specific destinations before traveling to ensure a smooth ride when visiting Mexico. Most cities allow Uber to operate feely.

Cost and Payment Options for Using Uber in Mexico

Understanding pricing and surge pricing

One of the great things about using Uber in Mexico is that it can be incredibly affordable compared to other modes of transportation. However, it's important to understand how pricing works, especially during times of high demand.

Uber uses a dynamic pricing system known as surge pricing, which means that the cost to take an Uber can fluctuate depending on factors such as time of day or local events. During peak times, such as rush hour or major holidays, Uber may increase prices significantly due to demand.

Fortunately, the app will always notify you in advance if surge pricing is in effect for your selected ride. If you're not in a rush and don't want to pay the higher price, you can always wait until surge pricing subsides before requesting your ride.

Uber Prices in Mexico

Uber prices in Mexico City are generally cheaper than taxis, especially for longer distances. The cost of an Uber ride varies depending on the time of day, traffic, and the number of available drivers.

For short trips, such as from one neighborhood to another, the cost starts at around 40 pesos (about $2). Rides to and from the airport may be more expensive, costing up to 200 pesos (about $10), but they are still relatively affordable way to get around Mexico.

Tip Your Uber Driver

Just like riding in a taxi, when you take an uber in Mexico it's always good to tip your driver. The app not only makes it super easy to pay for your Uber but also will prompt you to rate and tip your driver once your ride is over. They allow you to tip, $10, $15, or $20 MXN with the click of a button.

Of course, if you didn't have a pleasant experience you shouldn't.

Language Barriers and How to Overcome Them

Mexico is a diverse country with several official languages besides Spanish. Therefore, language barriers can be a challenge when using Uber in Mexico.

If you're not fluent in Spanish, it's best to have Google Translate or another translation app handy. This will enable you to communicate better with your driver and avoid any misunderstandings.

Another way to overcome language barriers is by learning a few common phrases, such as greetings and basic directions.

Local Customs and Etiquette when Using the Service

In Mexico, people value politeness and respect towards others. Therefore, it's important to follow local customs and etiquette when using Uber in Mexico. For example, it's customary to greet your driver politely when you get into their car.

👉 Pro-tip: Do not expect for the air conditioning to be running, even on hot days in the summer. I can count on my hand how many cars I have been in with the a/c on. Most drivers will be riding around with the windows down. So please be prepared for this.🥵

It’s also essential always to thank your driver after reaching your destination. By following these tips your travel in Mexico will be an enjoyable experience!

Alternatives to Uber in Mexico

Aside from Uber there is also the Chinese ride hailing app Didi. Similar to Uber, you can download their app and request rides. Didi fares are normally cheaper than a taxi too. If you are in a major city and able to use Uber, then you will likely be able to use Didi too.

Didi usually offers a cheaper alternative to Uber from what I’ve noticed in Mexico. According to their website they are available in 19 cities. While not as expansive as Uber, they offer another alternative to local taxis.


I would highly recommend using Uber in Mexico. It's such a great option to get around the city you're visiting. While there are other forms of getting around in Mexico, I would say taking ubers is one of the most efficient ways to move around.

Remember when requesting a ride, always double-check that the driver and car match the information provided by the app. Additionally, it's a good idea to take advantage of payment options other than cash, you can even link your Paypal on Uber in Mexico.

I will say that I have heard that a lot of drivers will like cash payments. I generally have not had any issues when getting picked up but have had drivers skip me. Oh and don't forget to leave a tip! They will be very appreciative and it will likely help in your rating too.

Overall it's safe to use Uber, just like anywhere in the world, and it's generally cheaper than taking a taxi cab. Ubers in Mexico are a great alternative to local taxi companies and get you where you need to be efficiently without any hassles. I think it is just the same as using Uber in the U.S.

By following these tips and paying attention to your surroundings while using Uber in Mexico, you can have a stress-free transportation experience that allows you to focus on enjoying all that this vibrant country has to offer. So go ahead and request that ride - adventure awaits!

If you are looking for other alternatives we've put together more guides for you on using a taxi in Mexico and your options when it comes to public transportation.


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Written by:

I consider myself a world-travelling nomad and a foodie at heart. Born in Germany and raised in East Tennessee, my passion for exploration has taken me all over the planet - exploring unfamiliar lands and cultures is what truly inspires my soul!
I live outside of Doha and consider myself an inside expert on all things Qatar. I love exploring all the country has to offer and look forward to giving you valuable insights of where I call home!
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